Alerts in Slack

Slack is a communication tool allowing collaborative work between the different actors of a team.
To facilitate this teamwork, you can configure our Slack application to have our robots send your alerts directly in your Slack workspace.

This guide will introduce you to the different steps to be able to set up alerts in Slack. To be able to complete this procedure, you must have an account and administrative rights on the Slack workspace.

  • Summary

What does a Slack alert look like?

As with email or SMS alerts, in a Slack channel, alerts take the form of a message indicating the name of the service and several information about its status.

Example of an alert displayed in Slack

Alerts from our robots will be routed to your Slack workspace using a unique URL called an "entry point".
To set it up, we will first have to configure an entry point in your Slack workspace and then, once the entry URL is generated, we will create a link with a Hitflow contact.

Configuring the Slack entry point

To begin, we will introduce you to the procedure for installing the Hitflow application in your Slack workspace:

  1. Go to the "Integration" section of your manager, under "Settings" in the navigation menu.
  2. Click the Add Integration button to open the input popup.
  3. Enter the name you wish to give to your integration, select the "Slack" type and validate by clicking on Allow access.
  4. You will be redirected to the page to install the Hitflow application in your Slack workspace. If necessary, specify the workspace and log in to your account to access the interface.
  5. Choose in which channel you want the alerts to appear using the "Search for a channel..." drop-down menu.
  6. Confirm your choice by clicking on Enable.

Congratulations, the installation of the Hitflow application in your Slack workspace is complete. We will be able to move on to the configuration of alerts by associating this integration with a contact.

Configuring the contact in Hitflow

Now that we have our integration configured, all you have to do is create a new contact or add it to an existing contact.
Go to the list of contacts from the navigation menu, under "Alerts", click on "Contacts".

  1. Edit or create a new contact.
  2. Click on the Add New Method and select the "Integration" type.
  3. Choose from the drop-down menu the name of the integration you created in the previous step.
  4. Confirm the change by clicking on the Save button.

You should see a message in the Slack channel indicating that the configuration is complete and functional!

Confirming the configuration of alerts in Slack

How to stop alerts in your Slack workspace?

You can prevent our robots from sending alerts in your Slack channel by one of the following methods:

  • Disable the contact to stop all alerts without deleting the configuration.
  • Delete the "Slack" method in the contact settings.
  • Delete the contact and all associated methods.
  • Remove the Hitflow application from your Slack workspace.

To go further....

You have learned how to configure alerts to display messages directly in a Slack channel.
This feature allows you to integrate Hitflow into the heart of your collaborative work tools.

If you use other tools not yet supported by Hitflow or if you want to allow your team to develop a solution that is fully integrated with your information system, we invite you to turn to our Webhook solution right now.